AI AutomationCapability study

AI WhatsApp Chatbot for a Local Services Business

Enquiries that arrive at 2 AM answered instantly, qualified, and booked, instead of lost to a competitor.

Capability study: it shows how QSSols designs and builds this kind of system and the workflow we follow. No client names, results or figures are invented.

The Problem

The problem every service business knows: enquiries arrive at 2 AM, nobody answers, and the customer books a competitor. During the day it is no better: the owner is on a job, the phone is in a pocket, and a message that waits two hours is a lead that has already moved on. The business is not short of demand. It is short of someone who answers the moment the customer asks.

What We Build

QSSols designs and builds an AI chatbot trained on the business itself: its services, prices, areas served and booking rules. It answers instantly on WhatsApp, asks the questions the owner would ask to qualify the lead, and books the job into a calendar. The owner receives each new lead with the details already collected, and any question the bot should not answer goes straight to a person.

Answers trained on the business's own services and prices
Lead details pushed to the owner the moment they are captured
Human handover when a question goes beyond the bot

Who It’s For

Is this your situation?

Plumbers, electricians, cleaners, movers and other businesses that book jobs by message
Owners who are on site all day and cannot answer every WhatsApp in time
Businesses that get enquiries at night and on weekends

How The Project Runs

From first call to handover

Every project starts with a free discovery call and a written, fixed-price plan before any work begins.

1
Learn the business
Services, prices, areas served, working hours and booking rules are written down with the owner, in the owner's words.
2
Design the conversation
We map how a good enquiry goes: what the customer asks, what the bot asks back, and when it hands over to a person.
3
Build and connect
The chatbot is trained on that content, connected to WhatsApp and the calendar, and sends each captured lead to the owner.
4
Test, launch, improve
We test with real questions before launch, then review the first weeks of conversations and close the gaps.

FAQ

Frequently asked questions

Will the bot give customers wrong prices?

It only answers from the prices and rules you approve. Anything outside them, such as a custom quote, is handed to you instead of guessed.

Do customers need to install anything?

No. Customers message your WhatsApp number as they do today; the bot replies inside the same chat.

What happens when a customer wants a real person?

The conversation is passed to you or your staff with the details already collected, so nobody has to ask the same questions twice.